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St Hild's College C of E Aided

Primary School


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Compliments, Complaints and Feedback

We are always seeking to improve the quality of education we provide for children with SEN and are keen to hear from parents and carers about their child’s experience.


Compliments are always greatly appreciated and these can be passed on either directly to our staff, or formally recorded via our regular questionnaires to parents or via a letter to the Head Teacher.

Positive comments will be published on the Views from Parents and Visitors page of our website .


We hope that complaints about our SEND provision will be rare, however, if you do have a concern, the process outlined in the school Complaints Policy should be followed. Any complaints will be dealt with as quickly and efficiently as possible.


  • In the first instance parents should speak to the class teacher.
  • If you continue to be concerned, make an appointment with Miss Luke (SENCO) or Mrs Ryder (Head Teacher).
  • If matters are unresolved please seek further advice from SENDIASS . Durham SEND Information Advice and Support Service is a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND.
  • To make a formal complaint please follow the procedure in the Complaints Policy:


These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the degree and complexity of the complaint and the urgency with which it needs to be settled. All complaints will be dealt with following the guidelines and timescales outlined in our complaints policy.


If your concern is directly related to decisions around an EHC assessment or EHCP, this will be managed directly by the Durham Statutory Casework Team.



If you would like to discuss your SEND requirements in detail please
contact us to make an appointment.